Top 6 Best Call Centers in Houston

In the bustling city of Houston, businesses thrive on seamless communication and exceptional customer service. Finding the right call center can be a game-changer, ensuring that your clients are heard, inquiries are handled promptly, and operations run smoothly. Whether you’re a small business or a large corporation, choosing a top-tier call center is crucial for maintaining a competitive edge. This guide explores the top 6 best call centers in Houston, each offering unique solutions tailored to meet diverse business needs.

When selecting a call center, consider the following services they might offer:

Customer Support
Technical Support
Sales and Lead Generation
Order Processing
Appointment Scheduling
Help Desk Services
24/7 Support
Multilingual Services
Outbound and Inbound Call Handling

Additionally, consider these aspects when choosing a call center in Houston:

Reputation and Reviews
Pricing and contract flexibility
Technology and Infrastructure
Scalability to accommodate business growth
Industry Expertise and specialization
Security Measures to protect data

Explore our detailed guide to discover the top 6 best call centers in Houston, each offering unparalleled service and expertise to drive your business forward.

1. Asurion
2. ReconMR
3. Group 1 Automotive

4. Express Medical Services
5. The Heller Group, Inc
6. S4 Communications

Number of companies

5781

Verified reviews

3,98

Average rating

(281)4087000

1. Asurion

★ ★ ★ ★ ★ 4,6/5

10720 W Sam Houston Pkwy N, 77064.0, Houston

Call center
Insurance agency
Electronics repair shop

Why we chose them

Asurion stands out as a multifaceted service provider, offering comprehensive solutions in tech care. With services spanning a call center, insurance agency, and electronics repair shop, the company excels in ensuring technology works seamlessly for everyone. Whether it’s phone insurance, extended warranties, or expert tech support, they have a robust system for managing claims, from repairs to replacements. The company emphasizes convenience with over 700 repair locations nationwide and a 1-year limited warranty on more than 20 million repairs, making it a trusted choice for tech protection and repair.

The company also offers a range of protection plans under its Asurion Home+ and Asurion Appliance+ services, covering thousands of devices and major appliances. This extensive coverage includes everything from smartphones and smart TVs to refrigerators, providing peace of mind for tech users. The company’s commitment to customer service is evident in its easy-to-use online claim management system and the availability of expert tips and support. By prioritizing customer needs, they ensure that technology remains a reliable part of everyday life.

(512)7578133

2. ReconMR

★ ★ ★ ★ ★ 3,1/5

Arena Tower Two, 7324 Southwest Fwy Suite 1800, 77074.0, Houston

Call center

Why we chose them

ReconMR stands out as a leader in survey research, offering specialized services in healthcare, academic, and government sectors. Nestled in a stunning high-rise office, the company operates over 150 call center stations, ensuring robust data collection capabilities. Their call centers are strategically located in key cities such as Austin, Houston, Corpus Christi, and San Marcos, making them accessible to a diverse range of clients. With a commitment to delivering accurate insights and analytics, they cater to clients who demand high-quality research solutions.

The company is renowned for its dedicated team of professionals, providing a variety of positions including bilingual and night shift roles, reflecting their adaptability to meet clients’ needs. As proud members of the research community, they emphasize data security and client confidentiality. Their focus on career development is evident, offering opportunities in multiple locations and shifts to attract a dynamic workforce. This dedication to excellence and growth is why they are a valuable addition to our directory.

(713)3605400

3. Group 1 Automotive

★ ★ ★ ★ ★ 4,2/5

6161 Rothway St, 77040.0, Houston

Call center
Car dealer
Used car dealer

Why we chose them

Group 1 Automotive Business Support Center stands out in the automotive industry with its extensive network of dealerships and collision centers across the United States and the United Kingdom. Offering a comprehensive range of services, this company excels as a call center, car dealer, and used car dealer. With a remarkable inventory of over 43,870 vehicles, customers can find new, used, and certified pre-owned cars, ensuring a wide selection for every preference and budget. The company’s innovative AcceleRide platform simplifies the car selling process, allowing customers to sell any make or model online swiftly and efficiently.

Emphasizing a strong commitment to community engagement and employee satisfaction, Group 1 Automotive fosters a culture of care and professionalism. The company encourages its associates to participate actively in community initiatives, reflecting its dedication to philanthropy and support for local causes. Renowned for its operational efficiency and strategic expansion, Group 1 Automotive has become the third-largest dealership group in the United States since its public offering in 1997. The company’s success is attributed to its focus on geographic and brand diversity, delivering exceptional customer service, and maintaining strong investor relations.

(281)6129990

4. Express Medical Services

★ ★ ★ ★ ★ 5,0/5

5373 W Alabama St, 77056.0, Houston

Medical clinic
Physical examination center
Telemarketing service
Weight loss service

Why we chose them

Express Medical Services stands out as a premier healthcare provider located in Houston’s vibrant Galleria area. Specializing in comprehensive care for adults and children over nine years of age, this clinic emphasizes preventative health measures while addressing a wide array of medical conditions. From routine checkups to specialized services such as weight loss management, acute care, and vaccination offerings, patients can expect a holistic approach to health. The clinic’s commitment to convenience is evident through its same-day online scheduling and kiosk check-in, ensuring minimal wait times and a seamless experience. Welcoming new patients with most medical insurances, as well as uninsured and self-pay options, this clinic makes healthcare accessible to a diverse community.

Among the essential services provided, primary care is at the forefront, with an emphasis on personalized treatment plans and medication management. The clinic’s dedication to flexibility is demonstrated by its telemedicine options, catering to patients who may face challenges in attending in-person appointments. Furthermore, Express Medical Services offers critical services such as immunizations, school sports and DOT physicals, surgical clearance, and wound care. Their integrated, progressive approach ensures patient safety and well-being, building a trusted partnership in health. Testimonials from satisfied clients highlight the clinic’s compassionate, efficient, and professional care, reinforcing its reputation as a reliable healthcare partner for the Texas community.

(877)6935168

5. The Heller Group, Inc

★ ★ ★ ★ ★ 3,5/5

7011 Harwin Dr., 77036.0, Houston

Telemarketing service

Why we chose them

The Heller Group, Inc. stands out as a premier telemarketing service provider, recognized for its trusted and experienced approach since 2005. With a focus on driving sales, increasing contacts, and enhancing clients’ return on investment, the company has become a leading model for acquisition, growth, and profitability. Their comprehensive services include Tele-Sales, Tele-Marketing, Survey and Polling, Lead Generation, Customer Care, Inquiry Handling, Database Qualification, Helpdesk, Market Research, and Order Entry. This diverse array of offerings showcases their commitment to helping clients succeed in various facets of their business.

What truly sets this company apart is its unique blend of company ethos and intelligent business solutions, powered by a team whose dedication and expertise make a significant difference. Their state-of-the-art technology further amplifies the capabilities of their people, ensuring exceptional telemarketing solutions. Clients praise the company’s responsiveness, ethical approach, and attention to detail, viewing them not just as a vendor, but as a valued partner and extension of their team. This focus on client needs and relationship-building underscores why they’ve been a trusted partner for many businesses over the years.

(713)9290600

6. S4 Communications

★ ★ ★ ★ ★ 3,5/5

9702 Bissonnet St #2250, 77036.0, Houston

Call center

Why we chose them

S4 Communications stands out as a premier global business process outsourcing (BPO) company, delivering a comprehensive suite of front- to back-office outsourced solutions. Specializing in call center services, the company offers 24/7 dedicated support through a well-coordinated global network. Their expertise in customer relationship management, order entry, and account management is tailored to meet the dynamic needs of Fortune 100 clients. By functioning as an external marketing arm, they provide cost-effective solutions that seamlessly integrate with clients’ internal operations, ensuring innovative and strategic customer relationship management.

With a focus on quality and technology agnosticism, S4 Communications leverages cloud services and proven technology to deliver exceptional performance worldwide. Their core services include inbound and outbound customer contact, transaction processing, sales and services, and back-office processing. The company has extensive experience across various industries such as telecommunications, energy, healthcare, finance, and e-commerce. Their people-focused approach, combined with over 100 years of management experience, ensures that they deliver the right formula for success, making them a trusted partner in the BPO industry.

FAQs

What services do call centers in Houston typically offer?

Call centers in Houston typically offer a range of services including customer support, technical support, sales and lead generation, order processing, appointment scheduling, help desk services, 24/7 support, multilingual services, and both outbound and inbound call handling.

How much do call center services cost in Houston?

The cost of call center services in Houston can vary widely depending on the services needed. On average, prices can range from €15 to €40 per hour. It's important to request quotes from multiple providers to find the best fit for your budget and needs.

What should I consider when choosing a call center in Houston?

When choosing a call center in Houston, consider factors such as the company's reputation and reviews, pricing and contract flexibility, technology and infrastructure, scalability for growth, industry expertise, and security measures to protect data.

How can I ensure a call center meets my specific business needs?

To ensure a call center meets your specific business needs, clearly define your requirements, ask for case studies or references, and ensure they have experience in your industry. It's also useful to assess their technology and infrastructure capabilities.

What is the typical timeline for setting up call center services?

The timeline for setting up call center services can vary depending on the complexity of your needs. Generally, it can take anywhere from a few days to several weeks to fully set up and integrate services. Discuss timelines with potential providers to ensure they can meet your deadlines.

Are there call centers in Houston that offer multilingual services?

Yes, many call centers in Houston offer multilingual services to cater to diverse customer bases. Be sure to inquire about the specific languages offered and how they ensure quality in multilingual communication.

What are the benefits of choosing a local call center in Houston?

Choosing a local call center in Houston can offer benefits such as understanding the local market, cultural nuances, and time zone alignment. It may also facilitate easier in-person meetings and collaboration.

How can I evaluate the reputation of a call center in Houston?

To evaluate the reputation of a call center in Houston, check online reviews and testimonials, ask for client references, and research their history in the industry. Additionally, inquire about any awards or recognitions they may have received.